November 2018

Two and a half years after the launch of Pokémon GO, it’s still missing one major staple of the main series games: player versus player battling.

That’s about to change.

In a series of teaser tweets this morning, the company confirmed that the battle system is on the way, noting only that it’s “coming soon”.

Battling is the feature perhaps most demanded by the player base — particularly after the other oh-so-demanded feature, trading, was finally added around six months ago. While players have long been able to battle Pokémon stored in gyms, or work together to take down bigger/badder Pokémon that show up in raids, there’s never been the sort of real time, head-to-head battling system the series is so well known for.

In August of this year, a rep for Niantic mentioned that their goal was to get it out by the end of the year. Given this tweet, it’s looking like that’ll happen.



The Arlo line was something of a surprise hit for Netgear, causing the networking company to spin it off into its own business earlier this year. The Arlo ecosystem is one of the most robust in the smart security camera space, and now it’s getting something it had never had before: 4K.

The new Arlo Ultra shoots in ultra high definition, with HDR image processing. At $400, it seems like — and likely is — overkill for most users. Do you need a 4K security camera? Almost certainly not. But there are some instances when getting the extra granular detail ultra high def affords could come in handy.

That price also gets you a free one-year subscription to Arlo’s Smart Premier service (worth $120), along with the Arlo SmartHub for connecting to home Wifi.

Beyond that, the Ultra also sports a 180-degree field of view and a built-in LED spotlight to get a better shot of dark views that night vision car offer. There are dual-mics on board as well, for two-way communications with active noise cancelation built in for clearer conversations.

The system will arrive in Q1 of next year.



AT&T may be ready to sell its stake in Hulu, the company revealed in an analyst presentation on Thursday. The company currently owns a 10 percent stake in the service by way of WarnerMedia, as a result of its Time Warner acquisition. But AT&T today is running its own streaming services, including live TV service DirecTV Now aimed at cord cutters, and a more lightweight WatchTV. It’s also preparing to launch yet another direct-to-consumer streaming service in 2019 that leverages its WarnerMedia properties.

The company offered a few more details about this new service during the presentation, noting that it will have three tiers of service.

The entry-level package will be focused on movies, followed by a premium service with original programming and “blockbuster movies.” The third service will include content from the first two tiers, then add an “extensive library of WarnerMedia and licensed content,” including classics, kids & family programing, comedy, and other theatrical releases and niche content.

The service will launch into beta in Q4 2019, AT&T said, and will complement WarnerMedia’s existing business. It will also work across devices, and will expand over time to include third-party content through partnerships.

As for selling its stake in Hulu, the company is “looking for opportunities to monetize assets” that are not essential to its current strategies, explained AT&T CFO John Stephens. He said the company was looking at its “minority investments in things like Sky México or Hulu or a variety of other things.”

The mention of the Hulu sale was a part of a larger discussion about paying down $18 billion of AT&T’s $20 billion in debt by the end of next year, which involved raising up $8 billion in cash by the sale of some assets.

Also of note was the company’s not-so-vague threat that WarnerMedia would not be renewing its licensing deals with rival streaming services when their rights expire.

Asked how the new direct-to-consumer effort will be able to compete with incumbents, WarnerMedia CEO John Stankey responded that over the next 18 to 24 months, “we’re going to see a pretty substantial structural shift that’s going to occur…some of the incumbents in that are in that space today should expect that their libraries are going to get a lot thinner,” he said.

“75 to 80 percent of their total viewing tonnage is sitting on a lot of that licensed content. So their pressure is they’ve got to make this pivot over the next 18 to 24 months to get people off of viewing the licensed content that maybe sits in our library or sits in a Disney/Fox library, and get it onto their own,” Stankey added.

The company believes that, over time, it will be able to bring in enough new subscribers to its streaming offers to offset the declines related to cord cutting, which is impacting its satellite TV company DirectTV. In Q3 2019, the company lost 359,000 net DirecTV subscribers as more consumers dropped pay TV in favor of streaming services, like Netflix.

 



Toyota introduced T-HR3 to the world right around this time last year. The humanoid robot is capable of mimicking to the motions of a plugged-in human, a la Pacific Rim and countless other sci-fi franchises. The ‘bot’s learned a few new tricks in the intervening years, including, notably, untethered control via 5G.

Using the next-gen wireless tech, a plot is able to remotely control the robot from a distance of up to 10 kilometers (~6 miles). Toyota notes in a press release tied to the news that, in spite of earlier images, demos have been performed with a tethered robot. Using 5G tech from Japanese carrier  Docomo, however, the robot can be controlled from a distance with low latency.

As for what such a robot might actual be good for (beyond knocking the snot out of pint-sized kaiju), Toyota sees potential in homes and healthcare, with an eye on “a prosperous society of mobility.”

At the very least, it’s a nice little bit of press for the promise of 5G connectivity, which networking companies aim to frame as being a relevant technology well beyond just smartphones and computers. The tech will be demoed at a Docomo event in Tokyo early next year. 



At the very beginning, there were 13 startups. After three days of incredibly fierce competition, we now have a winner.

Startups participating in the Startup Battlefield have all been hand-picked to participate in our highly competitive startup competition. They all presented in front of multiple groups of VCs and tech leaders serving as judges for a chance to win $50,000 and the coveted Disrupt Cup.

After hours of deliberations, TechCrunch editors pored over the judges’ notes and narrowed the list down to five finalists: Imago AI, Kalepso, Legacy, Polyteia and Spike.

These startups made their way to the finale to demo in front of our final panel of judges, which included: Sophia Bendz (Atomico), Niko Bonatsos (General Catalyst), Luciana Luxiandru (Accel), Ida Tin (Clue), Matt Turck (FirstMark Capital) and Matthew Panzarino (TechCrunch).

And now, meet the Startup Battlefield winner of TechCrunch Disrupt Berlin 2018.

Winner: Legacy

Legacy is tackling an interesting problem: the reduction of sperm motility as we age. By freezing men’s sperm, this Swiss-based company promises to keep our boys safe and potent as we get older, a consideration that many find vital as we marry and have kids later.

Read more about Legacy in our separate post.

Runner-Up: Imago AI

Imago AI is applying AI to help feed the world’s growing population by increasing crop yields and reducing food waste. To accomplish this, it’s using computer vision and machine learning technology to fully automate the laborious task of measuring crop output and quality.

Read more about Imago AI in our separate post.



Black Friday wasn’t just a boon for e-commerce retailers, it helped the mobile app stores break new records, too. According to a new report from Sensor Tower, the combined consumer spending across the U.S. Apple App Store and Google Play on Black Friday 2018 reached $75.9 million – a record for the most ever spent in a single day on both stores.

The App Store accounted for most of that figure, however, with U.S. consumers spending a record $52 million on Black Friday. That’s a 31.6 percent increase in spending over last year’s shopping event, when consumers then spent $39.5 million.

It’s also notably higher than Christmas 2017, when spending reached $39.8 million – typically a strong day for app purchases and in-app sales, as consumers unwrap new iPhones.

The App Store’s $52 million was more than double the $23.9 million spent on Google Play during the same time.

Sensor Tower attributes the increased spending to a variety of factors, largely driven by mobile gaming. Game makers this year got in on the Black Friday action by offering players discounts on in-app purchases and other special bundles.

On the U.S. App Store, mobile gaming accounted for 68 percent of Black Friday spending, with consumers spending $35.4 million on games. That’s a 63 percent increase from the week prior, the report notes.

Other categories saw a boost, too, including Food & Drink and Sports – both reflective of the leisure time consumers had over the holidays. Food & Drink grew 34 percent while Sports grew 49 percent, Sensor Tower found, with top apps like NYT Cooking and ESPN: Live Sports and Scores benefitting from the surge.

Though the Black Friday shopping holiday is heavily associated with the U.S. because of its ties to Thanksgiving, the sales event is making its way around the world, too.

On the mobile app stores, that meant worldwide consumer spending saw a jump this year, as well.

The firm found that $117.3 million was spent by App Store users outside the United States on Black Friday, bringing the global total to $169.3 million, up 18.4 percent from 2017. The spending outside the U.S. was up 13.9 percent year-over-year, but that’s lower than the U.S.’s year-over-year growth of 31.6 percent between Black Friday 2017 and Black Friday 2018.

Also of note: while Amazon had its biggest day ever on Cyber Monday 2018, Cyber Monday didn’t perform as well on the app stores. In the U.S., app revenue was up about 20 percent versus the previous Cyber Monday to reach an estimated $37 million.



Amazon has “failed to provide sufficient answers” about its controversial facial recognition software, Rekognition — and lawmakers won’t take the company’s usual silent treatment for an answer.

The letter, signed by eight lawmakers — including Sen. Edward Markey and Reps. John Lewis and Judy Chu — called on Amazon chief executive Jeff Bezos to explain how the company’s technology works — and where it will be used.

It comes after the cloud and retail giant secured several high-profile contracts with the U.S. government and at least one major metropolitan city — including Orlando, Florida — for surveillance.

The lawmakers said that they expressed a “heightened concern given recent reports that Amazon is actively marketing its biometric technology to U.S. Immigration and Customs Enforcement, as well as other reports of pilot programs lacking any hands-on training from Amazon for participating law enforcement officers.”

They also said that the system suffers from accuracy issues — which could lead to racial bias, and harm citizens’ constitutional rights to free expression.

“However, at this time, we have serious concerns that this type of product has significant accuracy issues, places disproportionate burdens on communities of color, and could stifle Americans’ willingness to exercise their First Amendment rights in public,” the letter said.

The lawmakers want Amazon to explain how Amazon tests for accuracy and if those tests have been independently verified — and how the company tests for bias.

It comes after the ACLU found that the software failed to facially recognize 28 members of Congress, with a higher failure rate towards people of color.

The facial recognition software has been controversial from the start. Even after concerns from its own employees, Amazon said it would push ahead and sell the technology regardless.

Amazon has a little over two weeks to respond to the lawmakers. A spokesperson for Amazon did not respond to a request for comment.



UK entrepreneur turned billionaire investor, Mike Lynch, has been charged with fraud in US over the 2011 sale of his enterprise software company.

Lynch sold Autonomy, the big data company he founded back in 1996, to computer giant HP for around $11BN some seven years ago.

But within a year around three-quarters of the value of the business had been written off, with HP accusing Autonomy’s management of accounting misrepresentations and disclosure failures.

Lynch has always rejected the allegations, and after HP sought to sue him in UK courts he countersued in 2015.

Meanwhile the UK’s own Serious Fraud Office dropped an investigation into the Autonomy sale in 2015 — finding “insufficient evidence for a realistic prospect of conviction”.

But now the DoJ has filed charges in a San Francisco court, accusing Lynch and other senior Autonomy executives of making false statement that inflated the value of the company.

They face 14 counts of conspiracy and fraud, according to Reuters — a charge which carries a maximum penalty of 20 years in prison.

We’ve reached out to Lynch’s fund, Invoke Capital, for comment on the latest development.

The BBC has obtained a statement from his lawyers, Chris Morvillo of Clifford Chance and Reid Weingarten of Steptoe & Johnson, which describes the indictment as “a travesty of justice”.

The statement also claims Lynch is being made a scapegoat for HP’s failures, framing the allegations as a business dispute over the application of UK accounting standards. 

Two years ago we interviewed Lynch on stage at TechCrunch Disrupt London and he mocked the morass of allegations still swirling around the acquisition as “spin and bullshit”.

Following the latest developments, the BBC reports that Lynch has stepped down as a scientific adviser to the UK government.

“Dr. Lynch has decided to resign his membership of the CST [Council for Science and Technology] with immediate effect. We appreciate the valuable contribution he has made to the CST in recent years,” a government spokesperson told it.



Longtime Accel partners Philippe Botteri, Sonali De Rycker, Luciana Lixandru, and Harry Nelis took the stage at Disrupt Berlin earlier today, and unlike many London-based investors, who have downplayed how much Brexit could hurt their local economy, the team was frank about their sundry concerns over what happens if the U.K. leaves the European Union as is currently scheduled to happen, beginning March 29, 2019.

Though they reiterated that no one can no for certain what Brexit’s impact might be, Botteri raised a handful of things that have the firm worried, beginning with “immigration and hiring talent and the movement of talent,” which could be meaningfully hampered by Brexit. “Even companies that don’t move their headquarters to London will often at some point begin to build a team,” he noted, questioning whether that will continue to happen.

There’s also the nontrivial issue of what happens to fintech companies, which have been thriving in London as a gateway between the U.S. and Europe and that have easily operated across all of Europe, said Botteri, who then asked, “What about that?” post Brexit.

Others of the teams’ concerns center on data resiliency and subsidies. Regarding the first, Botteri noted that “more and more” of Accels portfolio companies are “dependent on the use and leverage of data, and obviously,” he continued, “where the data is stored is very critical. You have laws in the EU. If the U.K. is out [that bloc], then does it mean that every company will need to have a separate data center in the U.K. or manage data differently?” As for subsidies, Botteri observed that U.K. startups have received meaningful R&D support from the European Union, and well as the U.K., and wondered aloud how a split will impact startups.

Botteri furthered offered on a personal note that, “It’s not just startups. I’m not a U.K. citizen. I’d love to know at some point what’s going to happen to my visa,” he said with an uncomfortable laugh.

The partners didn’t talk about Brexit alone. Instead, among other topics covered in the discussion is the downstream effects of having a player like SoftBank’s Vision Fund in the market, and whether the secondary market is picking up in Europe as many of regional companies — like their U.S. counterparts — linger ever longer a privately held companies.

Of SoftBank and the $100 billion that it is currently plugging into startups around the world, Nelis initially responded more generally, saying that it’s a “great trend for there to be more money for the European ecosystem. More money means more opportunities for great companies to be funded.”

But he added that he does think SoftBank’s appearance on the investing scene “changes the dynamic in the market. SoftBank is later-stage oriented and competing with other later-stage funds, so [what’s happening] is these [later-stage] funded are [trying to reach startups] a little bit earlier. So there’s this chain effect, where everyone needs to go earlier [stage] in order to accommodate this big amount of money.”

And what of SoftBank’s biggest backer, Crown Prince Mohammad Bin Salman, who has been tied by U.S. officials to the brutal murder of Saudi journalist Jamal Khashoggi? Is that association prompting questions from founders regarding who, exactly is funding venture capital firms? De Rycker said they are not, “yet.” In part, she suggested, founders don’t have the time to give it as much thought as they perhaps should.

“The world right now is in such a race, it’s moving so fast . . . that I fear to say that for some of these questions, it matters at the core expense of some of these questions around where is the company coming from and what it means for your direction and who you are accountable to.” If a startup can “go forward without asking too many questions right now, why wouldn’t you, especially if you get a lot of capital at a very high price?”

As for a secondary market, the partners suggested that though there is one, though it’s not quite as evolved as in the U.S., where secondaries have become a routine way for venture capitalist to exit all or part of their investments. Said Nelis, “Primarily in Europe, secondaries are used to provide liquidity to founders. We’re very long term investors, where we’re involved eight, nine, ten years with our companies” and where Accel’s “main objective is to build big, valuable businesses, and to exit these companies when the founders do.”

If founders take a “little bit of money off the table” so they can “go and build a big company, rather than sell it halfway through the process,” that’s a good thing.

Asked how soon is too soon to do that, the firm declined to comment directly but said it hasn’t noticed any changes over the last five years.



Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast, where we unpack the numbers behind the headlines.

This week as TechCrunch Disrupt Berlin came to life, Kate Clark and I snagged some mics and dug through the biggest news of the week (a $50 million check), and talked through who may go public next year, and what those IPOs might look like.

Our usual fare, if you will. (If you are missing Danny and Connie, fear not, they will be back next week.)

This week we hit two news items and one roundup. Here’s the skinny:

  • Asana raises $50 millionYep, Asana went back to the funding well this week for its Series E, despite having raised a $75 million Series D earlier this year. The company’s funding pace might seem aggressive, but we’re hearing that many startups are looking to tack on extra cash. Why? Because the market might change, and so the savvy are stacking chips in case the cashier closes. Oh, and the company dropped a number of relative growth metrics that were, I have to say, impressive.
  • Airbnb gets a new CFO. After its old CFO took off, Airbnb’s eventual IPO was on hold. You can’t go public without a CFO. But now it has one! And that means that the company can eventually sell shares on a public exchange, whenever it deigns to sell equity to the hoi polloi. But put your checkbook down, as it’s far from clear precisely when Airbnb will pull the trigger and give us an S-1.
  • Speaking of which, let’s talk decacorn IPOs. Not my best segue, but it’ll do. There are a number of private tech companies worth $10 billion or more (10x unicorns, or, ahem, decacorns) that will probably try to go public next year. You can read about it here, but the gist is that Uber, Lyft, Pinterest and Airbnb need to go public, and there’s reason to believe that they are going to do it next year.

All that and we managed to mispronounce “EBITDA” a few times.

That’s Equity for this week. Have a listen and we’ll be back in just seven days!

Equity drops every Friday at 6:00 am PT, so subscribe to us on Apple PodcastsOvercast, Pocket Casts, Downcast and all the casts.



Via, a shuttle-based carpooling service and platform that partners with cities in the U.S. and Europe, could soon add scooters to its business.

Via CEO and co-founder Daniel Ramot said on stage at TechCrunch Disrupt Berlin that the company is experimenting with the idea of adding scooters as a complement to its shuttle business.

“We’re also adding scooters mostly, again, for our partner cities, where they’re going to provide a holistic transportation solution as a public transit offering to the residents,” Ramot said.

Via’s consumer-facing shuttles are in Chicago, Washington D.C., and New York. The company also partners with cities and transportation authorities, giving clients access to their platform to deploy their own shuttles. For instance, Austin’s Capital Metropolitan Transportation Authority uses the Via platform to power the city’s Pickup service. Via’s platform is also used by Arriva Bus UK, a Deutsche Bahn Company for a first and last-mile service connecting commuters to a high-speed train station in Kent, UK.

Via hasn’t launched scooters yet. But Ramot told TechCrunch backstage that Via is looking at launching scooters in Sacramento and is already in talks with city officials. The approach would be to add scooters in cities where it already has a presence. Scooters wouldn’t be launched without its core shuttle business or platform, Ramot said.

Via is still very much focused on building out its shuttle platform. By the end of next year, Via wants to be in about 300 cities powering the public transit system,” Ramot said.



Salad startup Sweetgreen is expanding on a pilot program with WeWork that provides free delivery to WeWork members. Though, it’s more accurate to describe it as an order-ahead service that lets you pick up your food from your WeWork of choice.

Geared toward WeWork employees and members, Sweetgreen at WeWork outposts are live in seven cities in the country. Across those seven cities, which include New York, Los Angeles, San Francisco, Chicago, Washington, D.C., Philadelphia and Boston, Sweetgreen at WeWork has plans to cover 50 WeWork locations.

“WeWork and sweetgreen share a vision for creating community and being more conscious global citizens, fostering discussion and recognition of the way our actions impact ourselves, our communities, and the world around us,” WeWork President & Chief Financial Officer Artie Minson said in a press release. “Together, we are bringing sweetgreen’s offerings directly to thousands of WeWork members and employees while leveraging WeWork’s platform to support sweetgreen’s continued scale. While Outposts presents an exciting new opportunity, it only represents the beginning of this long-term, strategic partnership by our two mission-driven companies.”

At these locations, WeWork members and employees can place an order via Sweetgreen’s web or mobile platform, and then select their specific WeWork as the pickup location. From there, Sweetgreen delivers at a select time tpo that location.

This announcement comes shortly after Sweetgreen officially became a unicorn following a $200 million Series H round led by Fidelity. That round brought Sweetgreen’s total amount of funding to $365 million.

With the additional $200 million in funding, Sweetgreen is setting its eyes on other food categories and looking to expand its delivery offerings. Sweetgreen is also looking at using blockchain technology to create more transparency in the supply chain.



Starting mid-December, Amazon Echo devices will be able to stream songs from Apple Music. A bit of a surprise, perhaps, given that Apple’s been a competitor in the space since launching the HomePod back in 2017.

Amazon’s had its own music service for some time as well, but the company appears to have given up on the dream of being a series competitor in the space — for now, at least. Instead, Echo smart speakers offer native support for a decent cross section of streaming services, including Pandora, Spotify, iHeartRadio, and TuneIn.

The new skill lets users play specifics songs, genres, playlists and the Beats 1 station through the smart speakers. Adding Apple Music will help the popular smart home products tap into a rapidly growing service.

The company cracked 50 million subscribers earlier this year. That’s still well behind the 83 million paid subscribers Spotify announced back in July, but this addition should help give Amazon an added advantage against Google’s Home devices, particularly here in the States, where the bulk of Apple Music subscribers reside.

For Apple’s part, the offering brings Music to much more accessible hardware. The HomePod currently runs $349 — several times the price of the entry-level Echo Dot. The new skill arrives on Echos the week of December 17.



Facebook is still reeling from the revelation that it hired an opposition research firm with close ties to the Republican party, but its relationship with Definers Public Affairs isn’t the company’s only recent contract work with deeply GOP-linked strategy firms.

According to sources familiar with the project, Facebook also contracted with Targeted Victory, described as “the GOP’s go-to technology consultant firm.” Targeted Victory worked with Facebook on the company’s Community Boost roadshow, a tour of U.S. cities meant to stimulate small business interest in Facebook as a business and ad platform. The ongoing Community Boost initiative, announced in late 2017, kicked off earlier this year with stops in cities like and Topeka, Kansas and Albuquerque, New Mexico.

Facebook also worked with Targeted Victory on the company’s ad transparency efforts. Over the last year, Facebook has attempted to ward off regulation from Congress over ad disclosure, even putting forth some self-regulatory efforts to appease legislators. Specifically, it has dedicated considerable lobbying resources to slow any progress from the Honest Ads Act, a piece of legislature that would force the company to make retain copies of election ads, disclose spending and more. Targeted Victory, a digital strategy and marketing firm, is not a registered lobbyist for Facebook on any work relating to ad transparency. 

Targeted Victory

On his company biography page, Targeted Victory founder and CEO Zac Moffatt describes his experience helping companies “enhance their brand and get their message out in the current political and media environment,” mentioning Facebook, FedEx and Gillette as corporate clients. The bio page appears to be one of the only public mentions of his work with Facebook and the company was not mentioned alongside Gillette and FedEx on his Linkedin page.

TechCrunch reached out to Facebook to ask if it also contracted with equivalent left-leaning groups or other political firms it was willing to disclose. The company declined to comment on its political contract work and on the nature of its work with Targeted Victory.

In July and September of this year, Facebook hosted members of Targeted Victory for panels on election integrity and ad transparency, as well as best practices for election season. It’s unclear if Facebook disclosed its financial relationship to the company at the time.

Facebook panel

In March of 2017, a blog post by Targeted Victory mentioned that a new investment would “strengthen [Targeted Victory’s] already unmatched relationships with top teams at Facebook, Google, Twitter and Snapchat” indicating that the company had an established rapport with Facebook and other major tech companies at the time. TechCrunch contacted Targeted Victory about the nature of its work for this story but did not receive a reply.

Like Definers, Targeted Victory was founded by digital team members from Mitt Romney’s 2012 presidential campaign who formed their own companies in the election’s aftermath. As TechCrunch previously reported, Facebook’s communications team has a number of ties to Romney’s campaign and the company’s contract work with Definers arose out of those connections. Though the depth of Facebook’s work with Targeted Victory is not yet known, TechCrunch will continue to report what it learns. 

Prior to Targeted Victory, Moffatt served as the digital director on the Romney campaign, founding his company after the campaign dissolved. Before working on the campaign, Moffatt worked for the Republican National Committee. 

While the extent of Targeted Victory’s work with Facebook is not clear, Moffatt’s firm provides a range of potentially relevant services. On its website, Targeted Victory advertises “public affairs, advertising, media planning, fundraising and reputation management.” The company also offers services in online political advertising and voter targeting as dual areas of expertise. 

Moffatt’s opposition of regulation efforts targeting online political advertising is well known. In an interview with Axios last year, Moffatt criticized congressional interest in regulating political ads. “No government regulator, and very few members of the media, understand how these mediums are being leveraged by campaigns,” Moffatt said, dismissing potential regulation for tech platforms as “a knee-jerk reaction.”

Late last year, Moffatt suggested that Facebook’s efforts to self regulate could boost the social giant’s profits. Specifically, that Facebook’s decision to ask political groups to publish the ads they buy could generate even more interest in ad buys as firms see what their rivals are up to and ratchet up their spending.

Facebook’s visible political money

The world’s largest social network might be regarded as a just another liberal Silicon Valley stronghold by critics on the right, but Facebook’s financial disclosures and contract work tell a fairly different story. Facebook’s lobbying and federal political contributions in recent years depict a company with financial heft doled out to both the left and the right. Facebook’s federal lobbyists and political donations are registered in searchable public databases, but, as with any company, that data only reveals the surface layer of political relationships.

Facebook 2016 congressional contributions via OpenSecrets.org

Over the last three years, Facebook’s registered lobbying expenditures were mostly spent on large, uncontroversial bipartisan firms, a few smaller groups with specific partisan ties and a smattering of other issue-specific specialists. For example, Facebook brought on a Democratic former Senate chief of staff for lobbying related to “data security, online privacy, and elections integrity” and a firm called Capitol Tax Partners to lobby around tax reform.

Facebook PAC Contribution Summary via OpenSecrets.org

Historically, Facebook’s donations to Democratic candidates outweigh those to Republicans, though the numbers approached parity in the 2012 and 2014 election cycles. On the other hand, Facebook’s PAC, established in 2011, favored Republican candidates in three of the last four national election cycles, tipping Democratic by a margin of 1% in 2018. In 2016 Facebook’s PAC gave 44% of contributions to Democrats and 55% to Republican candidates.

At Facebook, Vice President of Global Public Policy Joel Kaplan “oversees all corporate political activity, including lobbying activities and political contributions.” A prominent Republican, Kaplan also oversees Facebook’s state level contributions, collected here, with the help of members of the company’s Public Policy, Legal and Communications departments. Kaplan made headlines in September when he sat in support of Brett Kavanaugh, the Supreme Court nominee accused of sexual violence and later confirmed. Following the confirmation, Kaplan and his wife hosted a party for Kavanaugh.

Making amends with conservatives

It’s not clear when Facebook’s relationship with Targeted Victory began and whether Facebook has ramped up relationships with conservative consultants in recent years or held them steady.

In May 2016, Moffatt attended a high profile meeting with Mark Zuckerberg, Sheryl Sandberg and 15 other prominent conservatives. Facebook ostensibly organized the meeting to mend fences with Republicans who were criticizing the social giant for a perceived bias against conservatives.

“I know many conservatives don’t trust that our platform surfaces content without a political bias,” Mark Zuckerberg said in a Facebook post following the meeting. “I wanted to hear their concerns personally and have an open conversation about how we can build trust.”

After the meeting, Moffatt remarked that anyone who didn’t see Facebook’s bias against conservative voices, part of a broader perceived trend in left-leaning Silicon Valley, “is completely missing the larger picture.”

In spite of the Facebook’s apparent financial ties to some of the GOP’s most closely held strategic groups, its Republican-helmed D.C. office and its contributions to candidates on both the left and right, criticisms that Facebook operates with a left-leaning bias remain a familiar chorus.

For his part, Moffatt was cautiously optimistic following the 2016 meeting with Sandberg and Zuckerberg, noting that “he would actually commend Facebook for being the only one of the major tech groups in Silicon Valley that’s willing to have conversations like this.”



UrbanClap, a four-year-old startup that offers home services across in India, has closed a $50 million Series D round for expansion.

The round was led by Steadview Capital, a hedge fund with over $1 billion under management, and existing investor Vy Capital. It takes UrbanClap to $110 million raised to date, according to data from Crunchbase.

UrbanClap matches service people, such as cleaners, repair staff or beauticians, with customers across 10 cities in India via its platform. Co-founder and CEO Abhiraj Bhal told TechCrunch that the business supports 15,000 “micro-franchisees” with around 450,000 transactions taking place each month.

“Micro-franchisees” is an interesting term — I’ve not heard it used much, even in the buzzword-heavy world of tech startups — but Bhal explained his vision to enable service workers to earn more and enjoy greater control of their work and, consequently, overall life.

For example, he said, the typical salary for an offline service worker might be in the region of 10-15,000 INR (up to $215) while, for those operating independently, their flow of work would be tied to a middleman, store or word of mouth networks. UrbanClap offers a more direct model, with workers keeping 80 percent of the cost of their jobs. That, Bhal said, means workers can earn multiples more and manage their own working hours.

“The UrbanClap model really allows them to become service entrepreneurs,” he said. “Their earnings will shoot up two or three-fold, and it isn’t uncommon to see it rise as much as 8X — it’s a life-changing experience.”

Beyond helping workers with their job, UrbanClap also provides training, credit, basic banking and more. Bhal said that around 20-25 percent of applicants are accepted into the platform, that’s a decision based on in-person meetings, background and criminal checks, as well as a “skills” test. Workers are encouraged to work exclusively — though it isn’t a requirement — and they wear UrbanClap outfits and represent the brand with customers.

While there is encouragement, there is also a level of monitoring. If a worker’s average review for their last 30/50 jobs (dependent on vertical) drops below 4.0, the system stops sending them work. They is an opportunity to appeal, retrain and return to the platform, except in cases of poor attitude, misconduct and other serious misdemeanors, Bhal said. He declined to provide numbers for dropouts but said that the retention rate is “healthy.”

UrbanClap founders (left to right) Abhiraj Bhal, Raghav Chandra and Varun Khaitan started the business in 2014

UrbanClap expanded to Dubai, the capital of the UAE, six months ago so it would be logical to think this new capital will go towards further expansions. No so, according to Bhal. The company is instead going after tier-two cities in India and working to deepen its position in its existing locations. In short, there’s no additional overseas plan at this point.

“In many ways, we think about the Dubai move as an extension of India [Dubai has a strong presence of Indian and South Asia nationals] rather than an international expansion — a little like a U.S. company going into Canada,” Bhal explained. “We believe we have enough headroom to grow in India and Dubai, these are fairly unpenetrated markets.”

Elaborating on that thinking, Bhal said that online is just a small component of all local service jobs in India.

“We need to get to double digital penetration of the offline market,” he said. “We think we could grow 10, 20 or 100 times from where we are right now.”

The company isn’t profitable yet and Bhal isn’t sharing revenue details, other than the fairly hazy detail that revenue is growing 3X per year. Rival Housejoy, which includes Amazon among its shareholders, went through some fairly well-publicized issues this year resulting in layoffs and, according to reports, efforts to sell the business.

Bhal didn’t comment directly on those reports, but he did say that if the company did do an acquisition, it would be focused on “adjacent spaces we aren’t in yet” as opposed to a direct competitor for growth.

He was somewhat more forthcoming on the future exit plan for UrbanClap, which did allow some secondary sales within this Series D round. Bhal said he fully intends to take the company public but he said that there’s no firm plan on when, or indeed where, that might happen.

“Eventually we will look to go public,” he said. “But we’re a few years away from that — we need to earn the right which means being a scalable and profitable company.”



Silicon Valley companies know to operate in the gray might be heaving a small sigh of relief this morning. Yesterday, afternoon, the Securities & Exchange Commission announced that Jina Choi, the head of its San Francisco office, is retiring after 16 years with the agency.

The release about Choi’s move is glowing, though it doesn’t off an explanation of why Choi is leaving or what her next move may be, though many federal employees are eventually lured into higher paying jobs in the private sector. (We’ve reached out to learn more.)

Choi was appointed to lead the SEC’s Bay Area office in 2013, and with a staff of 130 enforcement attorneys, accountants, investigators, and compliance examiners, it has brought enforcements against numerous high-fliers, including, most recently, Tesla’s Elon Musk, who was made to step down as chairman of the company for a period of at least three years after he was accused of fraud for tweeting that he had secured company for the car company when he had not.

As part of that same settlement, Musk had to pay a $20 million fine; Tesla promised to put in place a system for monitoring Musk’s statements to the public about the company; and Tesla agreed to pay a separate $20 million fine and to appoint two independent directors to the board. It has since appointed longtime board member Robyn Denholm as new chair to replace Musk.

In September, we had talked with Choi on stage at our San Francisco Disrupt show about another of the agency’s most famous cases to date: Theranos, the blood-testing company that was recently dissolved but was charged with massive civil fraud by the SEC back in March.

It was a case that the SEC spent nearly two years building, and when we talked with Choi about what took so long, she explained how resource-intensive nature of the SEC’s work in some detail.

The SEC’s Bay Area office oversees a surprising number of regions, including Portland, Seattle, Idaho, Montana, and Alaska.

It has not yet announced who will replace Choi.

The SEC just today announced that it has settled charges against boxer Floyd Mayweather Jr. and music producer DJ Khaled for failing to disclose payments they received for promoting investments in ICOs, though the case was pursued by the agency’s New York office.

Mayweather agreed to pay $300,000 in disgorgement, a $300,000 penalty, and $14,775 in what’s called prejudgment interest. Khaled agreed to pay $50,000 in disgorgement, a $100,000 penalty, and $2,725 in prejudgment interest.



N26 announced today that it now has more than 2 million customers — up from 1.5 million in October.

The German fintech startup’s CEO Valentin Stalf was interviewed onstage at Disrupt Berlin with Tandem CEO Ricky Knox, where they discussed the growth of what are sometimes called challenger banks or neobanks — new banks that are taking on the incumbents by focusing on digital tools.

Stalf said N26 is seeing more than €1.5 billion in transactions each month, with €1 billion in deposits. He also discussed the company’s recent launch in the United Kingdom — he didn’t know the exact number of U.K. users, but estimated that the company has tens of thousands of U.K. accounts, with between 1,500 and 2,000 new signups on a single day three days ago.

Meanwhile, Knox said Tandem now has nearly half a million users in the U.K. (“This year, we’re seeing everybody’s growing really quickly.”) He also noted that because Tandem allows users to aggregate different accounts, he’s noticed some of those users are starting to become more focused on individual services.

“What tends to happen, particularly with the early adopter audience, is they will open [an] account with everybody because they want to check it out, they want to get the best product,” he said. “And then what you’ll see is over time, them kind of picking a horse — depending on the functionality they like, depending on, you know, the service they’re getting there — and settling in.”

Tandem is also expanding geographically, specifically to Hong Kong through a deal with Convoy Global Holdings. Asked why he’s making the leap to Asia before launching in other European markets, Knox said, “There are a load of massive Asian markets … The exciting thing here is the opportunity, as I said, for a global bank, and some of these Asian markets are really ripe for disruption.”

In discussing the different models for challenger banks, Knox warned against the dangers of the “marketplace bank” model, where banks make money by connecting customers to third-party services.

“What we found is, the more we try and push revenue in that area there, the less customers love it,” he said. “That’s the challenge with marketplaces: If you build your business model around it, you’ve got an inherent contradiction between customers loving you less when you make more money.”

Instead, Knox argued that customers have a better experience if the bank is willing to recommend free or low-priced services: “And actually at the backend, we’re still making money the same way the bank makes money. So we’re able to fund, if you like, all this great customer stuff at the front end.”

Moderator Romain Dillet quickly pointed out that Stalf was shaking his head while Knox was making his arguments.

“What we see with our customers is, I think if we have a great product, they’re normally also willing to pay a little bit for it,” Stalf said. “It needs to be transparent, and it needs to be a good value to consumers. But I think it’s untrue that customers are always not choosing a product if you price it.”

As for whether we’ll be seeing consolidation in the industry over the next few years, Knox argued, “I’d say there’s plenty of room for the existing cadre of neobanks to be incredibly successful on a global basis without any mergers or acquisitions.” He suggested it’s more likely that the established banks start trying to acquire the challengers, although he said, “That’s not a route we want to take.”

“I think there’s a couple players that are set for being a global bank, and I think we are trying to take the shot to be a global bank,” Stalf added. “I think it’s about building up 50 to 100 million users in the next couple years.”



Starwoods has confirmed its hotel guest database of about 500 million customers has been stolen in a data breach.

The hotel and resorts giant said in a statement that the “unauthorized access” to its guest database was detected on or before September 10 that dated back as far as 2014 — but didn’t disclose the breach until today.

“Marriott learned during the investigation that there had been unauthorized access to the Starwood network since 2014,” said the statement. “Marriott recently discovered that an unauthorized party had copied and encrypted information, and took steps towards removing it.”

Specific details of the breach remain unknown. We’ve contacted Starwood for more and will update when we hear back.

The company said hat it obtained and decrypted the database on November 19 and “determined that the contents were from the Starwood guest reservation database.”

Some 327 million records contained a guest’s name, postal address, phone number, date of birth, gender, email address, passport number, Starwood’s rewards information (including points and balance), arrival and departure information, reservation date, and their communication preferences.

Starwood said an unknown number of records contained encrypted credit card data, but has “not been able to rule out” that the components needed to decrypt the data wasn’t also taken.

“Marriott reported this incident to law enforcement and continues to support their investigation,” said the statement.

Starwood remains one of the largest hotel chains in the world, with more than 11 brands covering 1,200 properties, including W Hotels, St. Regis, Sheraton, Westin, Element and more. Starwood branded timeshare properties are also included. The company said that its Marriott hotels are not believed to be affected as its reservation system is “on a different network.”

The company has begun informing customers of the breach — including in the U.S., Canada, and the U.K.

Given that the breach falls under the European-wide GDPR rules, Starwood may face significant financial penalties of up to four percent of its global annual revenue if found to be in breach of the rules.



Nobody wants to be a third wheel. Unless you’re a British spy.

Two of the most senior officials at British eavesdropping agency GCHQ say one way that law enforcement could access encrypted messages is to simply add themselves to your conversations.

“It’s relatively easy for a service provider to silently add a law enforcement participant to a group chat or call,” said Ian Levy, technical director of the U.K.’s National Cyber Security Center, and Crispin Robinson, cryptanalysis director at GCHQ, in an op-ed for Lawfare.

“The service provider usually controls the identity system and so really decides who’s who and which devices are involved — they’re usually involved in introducing the parties to a chat or call,” they said. “You end up with everything still being end-to-end encrypted, but there’s an extra ‘end’ on this particular communication.”

Law enforcement and intelligence agencies have long wanted access to encrypted communications, but have faced strong opposition to breaking the encryption for fears that it would put everyone’s communications at risk, rather than the terror suspects or criminals that the police primarily want to target. In this case, two people using an end-to-end encrypted messaging app would be joined by a third, invisible person — the government — which could listen in at will.

This solution, Levy and Robinson say, would be “no more intrusive than the virtual crocodile clips” that lawmakers have already authorized police to use to wiretap communications.

Presumably that would require compelled assistance from the tech companies that built the encrypted messaging apps in the first place, like Apple, Facebook’s WhatsApp, Signal, Wire and Wickr. That poses not only an ethical problem for the companies, which developed their own end-to-end encrypted services so that even they can’t access people’s communications, but also a technical one, which would require the government to ask a court to compel the companies to rework their own technologies to allow government spies in.

It wouldn’t be the first time the government’s pushed for compelled assistance.

Only recently that the U.S. government lost its bid to force Facebook to re-architect its Messenger app to allow the government to listen in on suspected gang members. And not just the U.S. or the U.K.. Russia, the west’s favorite frenemy, forced Telegram, another encrypted messaging app, to turn over its private keys in an effort to allow its intelligence agencies to snoop in on possible kompromat.

Suffice to say, the U.K.’s plan has drawn strong criticism.

And NSA whistleblower Edward Snowden, an outspoken commentator and critic of global surveillance, branded the move “absolute madness.”

“No company-mediated identity could be trusted,” said Snowden, suggesting that the move would effectively render the trust in any end-to-end encrypted messaging app redundant.

Exactly what the U.K.’s solution looks like isn’t entirely clear, but Mustafa Al-Bassam, a PhD student at University College London, said that the ability for users to verify their keys — which proves the identity of a person in a conversation — in an end-to-end messaging app is “is going to be increasingly important” to prevent government manipulation.

WhatsApp and Signal, for example, tell you when a user’s key changes, indicating that a new device is in use — and requires verification — or that a device has been manipulated by a third-party and that the conversation isn’t secure.

“They’re proposing to exploit the fact that users don’t verify each other’s public keys, and inject bad keys,” said Al-Bassam.



A founder-investor panel on augmented reality (AR) technology here at TechCrunch Disrupt Berlin suggests growth hopes for the space have regrouped around enterprise use-cases, after the VR consumer hype cycle landed with yet another flop in the proverbial ‘trough of disillusionment’.

Matt Miesnieks, CEO of mobile AR startup 6d.ai, conceded the space has generally been on another downer but argued it’s coming out of its third hype cycle now with fresh b2b opportunities on the horizon.

6d.ai investor General Catalyst‘s Niko Bonatsos was also on stage, and both suggested the challenge for AR startups is figuring out how to build for enterprises so the b2b market can carry the mixed reality torch forward.

“From my point of view the fact that Apple, Google, Microsoft, have made such big commitments to the space is very reassuring over the long term,” said Miesnieks. “Similar to the smartphone industry ten years ago we’re just gradually seeing all the different pieces come together. And as those pieces mature we’ll eventually, over the next few years, see it sort of coalesce into an iPhone moment.”

“I’m still really positive,” he continued. “I don’t think anyone should be looking for some sort of big consumer hit product yet but in verticals in enterprise, and in some of the core tech enablers, some of the tool spaces, there’s really big opportunities there.”

Investors shot the arrow over the target where consumer VR/AR is concerned because they’d underestimated how challenging the content piece is, Bonatsos suggested.

“I think what we got wrong is probably the belief that we thought more indie developers would have come into the space and that by now we would probably have, I don’t know, another ten Pokémon-type consumer massive hit applications. This is not happening yet,” he said.

“I thought we’d have a few more games because games always lead the adoption to new technology platforms. But in the enterprise this is very, very exciting.”

“For sure also it’s clear that in order to have the iPhone moment we probably need to have much better hardware capabilities,” he added, suggesting everyone is looking to the likes of Apple to drive that forward in the future. On the plus side he said current sentiment is “much, much much better than what it was a year ago”.

Discussing potential b2b applications for AR tech one idea Miesnieks suggested is for transportation platforms that want to link a rider to the location of an on-demand and/or autonomous vehicle.

Another area of opportunity he sees is working with hardware companies — to add spacial awareness to devices such as smartphones and drones to expand their capabilities.

More generally they mentioned training for technical teams, field sales and collaborative use-cases as areas with strong potential.

“There are interesting applications in pharma, oil & gas where, with the aid of the technology, you can do very detailed stuff that you couldn’t do before because… you can follow everything on your screen and you can use your hands to do whatever it is you need to be doing,” said Bonatsos. “So that’s really, really exciting.

“These are some of the applications that I’ve seen. But it’s early days. I haven’t seen a lot of products in the space. It’s more like there’s one dev shop is working with the chief innovation officer of one specific company that is much more forward thinking and they want to come up with a really early demo.

“Now we’re seeing some early stage tech startups that are trying to attack these problems. The good news is that good dollars is being invested in trying to solve some of these problems — and whoever figures out how to get dollars from the… bigger companies, these are real enterprise businesses to be built. So I’m very excited about that.”

At the same time, the panel delved into some of the complexities and social challenges facing technologists as they try to integrate blended reality into, well, the real deal.

Including raising the spectre of Black Mirror style dystopia once smartphones can recognize and track moving objects in a scene — and 6d.ai’s tech shows that’s coming.

Miesnieks showed a brief video demo of 3D technology running live on a smartphone that’s able to identify cars and people moving through the scene in real time.

“Our team were able to solve this problem probably a year ahead of where the rest of the world is at. And it’s exciting. If we showed this to anyone who really knows 3D they’d literally jump out of the chair. But… it opens up all of these potentially unintended consequences,” he said.

“We’re wrestling with what might this be used for. Sure it’s going to make Pokémon game more fun. It could also let a blind person walk down the street and have awareness of cars and people and they may not need a cane or something.

“But it could let you like tap and literally have people be removed from your field of view and so you only see the type of people that you want to look at. Which can be dystopian.”

He pointed to issues being faced by the broader technology industry now, around social impacts and areas like privacy, adding: “We’re seeing some of the social impacts of how this stuff can go wrong, even if you assume good intentions.

“These sort of breakthroughs that we’re having are definitely causing us to be aware of the responsibility we have to think a bit more deeply about how this might be used for the things we didn’t expect.”

From the investor point of view Bonatsos said his thesis for enterprise AR has to be similarly sensitive to the world around the tech.

“It’s more about can we find the domain experts, people like Matt, that are going to do well by doing good. Because there are a tonne of different parameters to think about here and have the credibility in the market to make it happen,” he suggested, noting: “It‘s much more like traditional enterprise investing.”

“This is a great opportunity to use this new technology to do well by doing good,” Bonatsos continued. “So the responsibility is here from day one to think about privacy, to think about all the fake stuff that we could empower, what do we want to do, what do we want to limit? As well as, as we’re creating this massive, augmented reality, 3D version of the world — like who is going to own it, and share all this wealth? How do we make sure that there’s going to be a whole new ecosystem that everybody can take part of it. It’s very interesting stuff to think about.”

“Even if we do exactly what we think is right, and we assume that we have good intentions, it’s a big grey area in lots of ways and we’re going to make lots of mistakes,” conceded Miesnieks, after discussing some of the steps 6d.ai has taken to try to reduce privacy risks around its technology — such as local processing coupled with anonymizing/obfuscating any data that is taken off the phone.

“When [mistakes] happen — not if, when — all that we’re going to be able to rely on is our values as a company and the trust that we’ve built with the community by saying these are our values and then actually living up to them. So people can trust us to live up to those values. And that whole domain of startups figuring out values, communicating values and looking at this sort of abstract ‘soft’ layer — I think startups as an industry have done a really bad job of that.

“Even big companies. There’d only a handful that you could say… are pretty clear on their values. But for AR and this emerging tech domain it’s going to be, ultimately, the core that people trust us.”

Bonatsos also pointed to rising political risk as a major headwind for startups in this space — noting how China’s government has decided to regulate the gaming market because of social impacts.

“That’s unbelievable. This is where we’re heading with the technology world right now. Because we’ve truly made it. We’ve become mainstream. We’re the incumbents. Anything we build has huge, huge intended and unintended consequences,” he said.

“Having a government that regulates how many games that can be built or how many games can be released — like that’s incredible. No company had to think of that before as a risk. But when people are spending so many hours and so much money on the tech products they are using every day. This is the [inevitable] next step.”



Two weeks after the New York Times revealed Facebook’s controversial work with Republican opposition research firm Definers Public Affairs, Facebook COO Sheryl Sandberg has changed her story in significant ways.

The latest revelation: Sandberg herself directed Facebook’s communications team to probe the financial ties of George Soros, left-leaning billionaire and frequent political target of the right. The new reporting cites an email between Sandberg and a Facebook senior executive that was circulated more broadly to senior comms and policy staff.

As TechCrunch has learned — and Sandberg herself alluded to in a statement — Sandberg was also looped into emails about Definers, the team that later conducted research into Soros on Facebook’s behalf. Definers was also integrated more deeply into Facebook’s communications operations than has previously been reported.

People knowledgeable of Facebook’s inner workings and those outside of the company expressed surprise at Sandberg’s choice to initially deny any knowledge of the relationship with Definers. “Mark issued an absolute denial and Sheryl followed, which surprised all of us because we knew her denial wasn’t true,” a source familiar with the firm’s work told TechCrunch.

When the Definers story broke, Mark Zuckerberg issued a swift statement denying any knowledge of the firm’s work. Sheryl Sandberg also denied any knowledge of Definers, though walked that statement back four days later when Facebook’s recently departed policy and communications head Elliot Schrage took the blame for the work.

In a statement coupled with his, Sandberg said that she initially did not remember a firm named Definers but upon review admitted that the firm’s work with Facebook was “incorporated into materials” presented to her and that the firm was referenced in “a small number of emails” she had received. Facebook’s decision to hire Definers, a corporate-facing outgrowth of the Republican America Rising PAC known for its fierce opposition research, proved to be a deeply controversial departure from Silicon Valley ethical norms.

How the Definers relationship began

As TechCrunch has learned, Definers began its work with Facebook through Facebook’s content communications team and Facebook’s Director of Policy Communications, Andrea Saul, a former colleague of Definers founder Matt Rhoades. As we previously reported, many members of Facebook’s communications team are former Republican campaign staffers and strategists with ties to the outside firm that Facebook controversially brought in to support its own internal PR efforts.

Definers began working with Facebook last July and over time the firm was integrated more deeply into Facebook’s communications workings. The firm began its work through Facebook’s content communications team and Facebook’s Director of Policy Communications, Andrea Saul, a former colleague of Definers founder Matt Rhoades.

After it was set into motion, Facebook’s relationship with Definers was mostly overseen by Andrea Saul, Tom Reynolds and Ruchika Budhraja in Menlo Park. In Washington D.C., Definers was handled by Andy Stone under Facebook’s chief lobbyist, Joel Kaplan. Kaplan, who worked in the George W. Bush administration with Definers’ founder and its president, was also in the loop due to his role as a strong in-house Republican voice among many at Facebook. Kaplan made headlines recently when he made a public show of support for Supreme Court nominee Brett Kavanaugh who was accused of sexual violence.

As TechCrunch previously reported, many members of Facebook’s communications team are former Republican campaign staffers and strategists with ties to the outside firm that Facebook controversially brought in to support its own internal PR efforts. Facebook’s Tucker Bounds also has close ties to Definers through his friend Tim Miller, who helped create America Rising, the political action committee prong of the firm. His role in the relationship with Facebook, if any, is not clear.

It’s true that Definers came on board initially for more generic PR support — not oppo research per se — and that’s how the firm’s involvement was framed in an email introducing them into Facebook’s own team. According to a source familiar who spoke with TechCrunch, “The work that they were doing initially was nonpartisan, it was media monitoring.” Definers provided Facebook with its own high quality press lists and engaged in other more mundane day to day PR activities.

Over time, Facebook leaned more heavily on the outside firm. Definers worked closely with Facebook’s policy communications team, checking in through weekly calls. While legal firm WilmerHale prepared the Facebook CEO and COO for their time on the stand, Definers also assisted with all three Congressional hearings that brought Facebook before Congress, including Zuckerberg and Sandberg’s hearings. For Sandberg’s hearing, Definers handled the crisis PR responding to the event and the coverage around the testimony.

“Facebook consultants are on very short leashes,” a source familiar with the work told TechCrunch. While an outside agency might have more autonomy in working with a different company, Facebook was closely involved in the firm’s work and was likely aware of all of its plans and dealings. “Definers knows where the bodies are buried,” the source told TechCrunch.

So far nothing has turned up to indicate that Zuckerberg, like Sandberg, had prior exposure to the firm’s work. Given his general disinterest in media relations, it is believable that Mark Zuckerberg had no awareness of Definers or the communications team’s deep and often out in the open ties with the external Republican communications firm. Zuckerberg is far less involved in the strategic decisions that go into the way Facebook positions itself to the outside world than Sandberg herself.

Facebook’s communications team is an infamously well-oiled machine and that machine is often put to use to protect Sandberg and promote her agenda — at times over Facebook’s own interests. If Sandberg’s latest and perhaps most surprising admission will at last strain trust in her leadership to a breaking point remains to be seen.



No one wants to post silly, racy, or vulnerable Stories if they’re worried their boss, parents, and distant acquaintances are watching. So to get people sharing more, and more authentically, Instagram will let you share to fewer people. Today after 17 months of testing, Instagram is globally launching Close Friends on iOS and Android over the next two days. It lets you build a single private list of your best buddies on Instagram through suggestions or search, and then share Stories just to them. They’ll see a green circle around your profile pic in the existing Story tray to let them know this is Close Friends-only content, but no one gets notified if they’re added or removed from your list that only you can view.

“As you add more and more people [on any social network], you start not to know them. That’s obviously going to change the things that you’re sharing and it makes it even harder to form every deep connections with your closest friends because you’re basically curating for the largest possible distribution” Instagram director of product Robby Stein. “To really be yourself and connect and be connected to your best friends, you need your own place.”

I spent the last few days demoing Close Friends and it’s remarkably smooth, intuitive, and useful. Suddenly there was a place to post what I might otherwise consider too random or embarassing to share. Teens already invented the idea of “Finstagrams”, or fake Instagram accounts, to share feed posts to just their favorite people without the pressure to look cool. Now Instagram is formalizing that idea into “Finstastories” through Close Friends.

The feature is a wise way to counteract the natural social graph creep that occurs as people accept social networking requests out of a sense of obligatory courtesy from people they aren’t close to, which then causes them to only share blander content. Helping people express their wild side as must-see content for their Close Friends could drive up time spent on the app. But there’s also the risk that the launch creates private echosphere havens for offensive content beyond the eyes of those who’d rightfully report it.

“No one has ever mastered a close friends graph and made it easy for people to understand” Stein notesThe path to variable sharing privacy winds through a cemetery. Facebook’s “Lists” product struggled to find traction for a decade before being half-shut down. Google+’s big selling point was “Circles” for sharing to different groups of people. But with both, user found it too boring and confusing to make a bunch of different lists they could share to or view feeds from. Snapchat launched its own Groups feature two months ago, but it’s easy to forget who’s in which list and they’re designed around group chat. Most users just end up trying their best to reject, unfollow, or mute people they didn’t want to see or share with.

Now after almost 15 years of Facebook, 12 years of Twitter, 8 years of Instagram, and 7 years of Snapchat, that strategy has failed for many, leading to noisy feeds and a fear of sharing to too many. “People get friend requests and they feel pressure to accept” Stein explains. “The curve is actually that your sharing goes up and as you add more people initially, as more people can respond to you. But then there’s a point where it reduces sharing over time.”

So Instagram chose to build Close Friends as just a single list in hopes that you won’t lose track of who’s part of it. As the feature rolls out today, there’ll be an explainer Story from Instagram about it in your tray, you’ll get walked through when you hit the Close Friends button on the Story composer, and there’ll be a call out on your profile to configure Close Friends in the settings menu. You’ll be able to search for your close friends or quickly add them from a list of suggestions based on who you interact with most. You can add or remove as many people as you want without them knowing, they just will or won’t see your green circled Close Friends story. “We’re protecting you and your right to share or not share to certain people. It gives you air cover” Stein tells me

From then on, you can use the Close Friends shortcut in the Stories composer to share it with just those people, who’ll see a green “Close Friends” label on the story to let them know they’re special. Instagram will use the signal of who you add to help rank and order your Stories tray, but it won’t automatically pop Close Friends Stories to the front. When asked if Facebook would use that data for personalization too, Stein told me “We’re the same company” but said using it to improve Facebook is “not something that we’re actively working on.”

There’s no screenshot alerts, similar to the rest of Instagram Stories, but you won’t be able to DM anyone someone else’s Close Friends Story. That’s it. “We haven’t invented any new design affordances or things you need to know” Stein beams.

The one concern here is that Close Friends could create little bunkers in which people can share objectionable content without consequence. It’d be sad to see it harbor racism, sexism, or other stuff that doesn’t belong anywhere on Instagram. Stein says that because you’re talking with friends instead of strangers on a Reddit, “it self regulates what it’s used for. We haven’t seen a lot of that usage in the testing that we’ve done. It’s still a broadcast channel and it doesn’t generate this group discussion. It doesn’t spiral.”

Overall, I think Close Friends will be a hit. When it started testing a prototype called Favorites in June 2017 it worked with feed posts too, but Instagram decided the off the cuff posts wouldn’t fit right next to your more widely broadcasted highlights. But confined to Stories, it feels like a natural and much-needed extension of what Instagram was always supposed to be but that’s gotten lost in our swelling social networks: giving the people you love a window into your life.



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